Shipping & Returns
Shipping and Return
We know that shipping is a thing. We always check for the shipping details ourselves before we make a purchase. Nothing worse than finding that deal on eBay or Amazon or some other website (*cough cough* Weather *cough* Tech *cough* gesundheit) only to find out that the added shipping cost makes it not such a great deal after all.
We've all been there. That's why we do our very best to provide 100% free shipping on just about every single product we sell and ship to the continental U.S. Whether it's step bars or an air filter, a tuner or a tonneau cover, if you're in the lower 48 States, we'll ship it to you for free.
It's the Amazon age. We know that. If you can't get something online with free shipping, you might as well go get it in some store front 30 miles away. Let's not beat around the bush here. We offer free shipping because we value you as a customer, and we want you to not have to do a bunch of comparison shopping and calculating shipping from this website or that website.
So if the product is protect by a MAP, we guarantee we have it at the lowest possible price and with free shipping to boot because we want you to get the aftermarket parts you need at the prices you deserve.
Who We Ship With
We ship via USPS, UPS, FedEx, and occasionally, with just a dash of pepper, via DHL, when our heart desires it and we just can't hold back anymore. But should you have a personal preference or need a product sent via a particular carrier, just say the word, bro. Hit up our customer service team or make a note when you place your order, and we'll do our best to ship via the carrier you prefer.
I get it. I'm kinda a Brown guy over here, if you know what I mean. So if you have a shipping preference, we'll do our best to accomodate you.
All our products are shipped with no signature required unless you request otherwise. And if you paid using PayPal, we have to ship to your verified PayPal shipping address. That's just the way it works. And we aren't about to go messing around with those toughs over at PayPal. Am I right? Obviously, that's to protect you from fraud, but still make sure you update your PayPal verified shipping address before paying for an order via PayPal just in case.
For all International Orders, Midwest Aftermarket is NOT liable for any Duties and Tax charges that may happen when orders cross international borders.
And if all of that sounds like a bunch of legal mumbo jumbo, why don't you just give us a call at 1-800-951-3955 and our friendly US based customer service reps (Support Ninjas) will explain it in a more laid back and to the point method. Capeesh?
Free and Fair Returns
There's nothing worse than ordering a part or anything really online and when it shows up it's the wrong part or it's damaged. We work very hard to try to make sure each and every order placed is for the correct make and model, but mistakes do happen. We all make them. And whether you get a product from us and it is damaged during shipping or you ordered the wrong one, rest assured, we'll make it right.
On the vast majority of products we sell we offer free returns. Just reach out to our friendly US based customer service team. Give them a call at 1-800-951-3955 or email at Support@MidwestAftermarket.com or even try that Live Chat at the bottom of the screen.
Most of the time, a simple email and a few photos, we'll get your product returned free of charge and get a new one or the right one shipped out to you as well. Our team is great at communication, and we are here to help.
So if you have any issue with the product you received, just hit us up. You can trust the support staff at Midwest Aftermarket will make it right. And if you need help with the manufacturer, we will do our best to aid you as well. We understand that dealing with warranties and such can be a hassle and confusing. We have great relationships with the manufacturers we work with. Let us help you out.
These are just some of the great benefits you get when you buy your aftermarket parts from Midwest Aftermarket.